THE PREMIER CLAIMS EVENT OF THE YEAR

9 May 2024, The Fullerton Hotel Sydney
  • Approved with 6 CIP points by ANZIIF

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  • Approved with 6 CPD points by FBAA

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  • Approved with 6 CPD hours by MFAA

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ABOUT


Presented by Insurance Business, the Claims Leaders Summit Australia is the country’s leading claims event addressing the latest challenges to streamline claims handling, deliver an outstanding customer experience and achieve operational efficiency.   

 This event will unite Australia’s top insurance companies and industry leaders to provide a unique opportunity to engage in strategic discussions to remain innovative and equipped for the future ahead featuring topics on AI to developing a high-performing claims team. 

FEATURED SPEAKERS


Joanna Aldridge
Joanna Aldridge

Group Head of Catastrophe Modelling Research
QBE

Peta-Lee Benson
Peta-Lee Benson

General Manager Digitisation
icare

Kerrie Challenor
Kerrie Challenor

Chief People and Claims Officer
NTI

Luke Gallagher
Luke Gallagher

Executive General Manager, Direct Claims
IAG

Steven Hussey
Steven Hussey

Head of Assessing and Supply Chain – Home Claims
Suncorp 

Stephen Neale
Stephen Neale

Manager, Solutions Engineering
Nearmap

Alix Pearce
Alix Pearce

Senior Manager, Climate and Social Policy
Insurance Council Australia

Danni Robson
Danni Robson

Head of Product
Arnie

Margot Wilson
Margot Wilson

Chief Operating Officer
Hannover Re

Paige Vincent
Paige Vincent

Chief Operating Officer
Hollard Insurance 

AGENDA


  • Registration opens
  • Opening remarks from the Chairperson
  • Welcome remarks from the Event Partner
  • KEYNOTE
  • PANEL: Managing the cost of resolving claims

    With rising costs and inflationary pressures, insurance companies are facing challenges to reduce claim resolution costs, while keeping up with demand. How can insurance companies effectively streamline the claims processes without compromising the customer experience? This session will discuss strategies to improve efficiency in claims processing. 

    • Integrating data analytics and digital channels to drive efficiencies in customer processes while reducing expenses 
    • Examples of integrating technology such as mobile apps and virtual appraisals for a quicker, seamless customer experience 
    • Overcoming regulatory challenges affecting claims resolution
    Moderator
    Danni Robson
    Danni Robson

    Head of Product
    Arnie

    Panellists
    Paige Vincent
    Paige Vincent

    Chief Operating Officer
    Hollard Insurance 

    Steven Hussey
    Steven Hussey

    Head of Assessing and Supply Chain – Home Claims
    Suncorp 

  • Morning tea and refreshments break
  • Session details to be announced soon
  • FIRESIDE CHAT: Strategies to address the workforce shortage

    With rising demand and a shortage of skilled employees, insurance companies are facing increasingly overworked and understaffed teams. This session will discuss how to overcome these challenges to remain competitive.

    • How can we retain experienced and qualified claims consultants in increasingly demanding roles? 
    • How to attract and engage candidates with the right skill sets and capabilities 
    • Developing and equipping internal employees to meet demands 
    Kerrie Challenor
    Kerrie Challenor

    Chief People and Claims Officer
    NTI

  • Networking lunch
  • PANEL: Integrating artificial intelligence and automation in claims

    How are insurance companies capturing opportunities to improve the claims process with generative artificial intelligence (AI) and automation? What are the challenges and risks in integration? In this informative discussion, hear about the latest AI and automation use cases to deliver an efficient claims customer experience.  

    • Exploring innovative and successful use cases in claims automation and generative AI 
    • How to identify processes for automation in the decision-making process 
    • Identifying potential risks such as fraud and how to address them 
    • Overcoming challenges in implementing automation and AI within legacy systems 
    Panellists
    Luke Gallagher
    Luke Gallagher

    Executive General Manager, Direct Claims
    IAG

    Margot Wilson
    Margot Wilson

    Chief Operating Officer
    Hannover Re

    Peta-Lee Benson
    Peta-Lee Benson

    General Manager Digitisation
    icare

  • TECH TALK: Rapid location intelligence for catastrophic weather events

    A report by ASIC into home insurance claims in August last year showed 43% of insurance claims are related to severe weather events, and delays are the leading cause for complaints. In this presentation, we’ll discuss how Australian research is being adopted internationally and examine significant weather events from the past year, before going behind the scenes to see how technology and innovation — such as world-class image acquisition and petabyte scale AI that rapidly capture and inform on damage — can help solve these issues.

    Stephen Neale
    Stephen Neale

    Manager, Solutions Engineering
    Nearmap

  • Afternoon tea and refreshments break
  • Expo passport and sponsor prize draw
  • CASE STUDY: Wellbeing strategies to support high-performing teams

    From dealing with catastrophes to overworked staff, providing wellbeing support is vital to engage, retain and care for employees in this disruptive environment. In this session, hear how Allianz supports employee wellbeing through preventing burnout and addressing mental health issues at work. 

    • Examples of cost-effective strategies to improve workplace wellbeing programs 
    • Redesigning policies, roles and responsibilities to support employees 
    • Understanding psychosocial risk management at work 
    Brianna Cattanach
    Brianna Cattanach

    National Manager Mental Health Strategy and Delivery
    Allianz

  • PANEL: Navigating catastrophe preparedness

    What have we learned as an industry to improve claims handling and overall response during a catastrophic event? In this session, hear how insurance companies are improving their processes to prepare for future events.

    • How can we enhance claims processes for extreme weather events? 
    • Examples of integrating catastrophe response technology 
    • Understanding the industry’s role to mitigate risks 
    Panellists
    Joanna Aldridge
    Joanna Aldridge

    Group Head of Catastrophe Modelling Research
    QBE

    Alix Pearce
    Alix Pearce

    Senior Manager, Climate and Social Policy
    Insurance Council Australia

  • Event concludes

SPONSORS


Gold Sponsors

  • Arnie

Tech-Talk Sponsor

  • Nearmap

Coffee Sponsor

  • AAMC

Official Publication

  • IB Australia

Organised by

  • Key Media

VENUE


The Fullerton Hotel Sydney

WHY YOU NEED TO BE THERE

  • User Icon

    Gain insights on how to build high-performing claims teams

  • Chat Icon

    Hear proven strategies on improving the claims process

  • Idea Icon

    Connect with leading, innovative industry leaders

  • Bytesize Portfolio Icon

    Explore the latest tech and tools for operational efficiency

Be part of Claims Leaders Summit Australia

Don’t just be part of the conversation – lead it. Join us to connect with your industry and take your career to the next level.

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